Terms & Conditions

Our Promise
Customer service is extremely important to us. If you have a concern about your order, please contact us so that we can fix the problem. Your satisfaction is our promise.

Online product orders are typically processed and shipped between 3-4 business days via the shipping method of your choice. We do our best to keep popular items in stock, but from time to time certain items are on backorder. In the event of a possible shipping delay, we will inform you via email.

The Scarlet Letter ships all orders via USPS. We offer international shipping, but please understand that The Scarlet Letter is not responsible for any international customs regulations or duties that may apply. Please confirm fees and regulations with your local customs office. Please allow 2-3 weeks (minimum) for international shipments to arrive.

The Scarlet Letter accepts Visa, MasterCard, and American Express.